Create, edit, or delete reply templates
Create reply templates to ensure that replies from all your staff consistently use your organization's tone of voice. Once you choose to use a template, you can edit it before you send it. To get to your templates:
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Open the Rant & Rave Dashboard.
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Click Settings.
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Click Templates in the left pane.
You'll see a list of existing templates.
Create a reply template
From your list of reply templates:
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Click New template.
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In the Label field, enter a descriptive name for the template (for example, "Happy customer", "Returns policy details", etc).
Later when you're using reply templates, these labels will help you recognize which one to select.
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In the Subject field, enter the subject line text for your template.
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In the Message field, enter the body of the message template. When you're finished, either save the new template or delete it:
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To confirm the new template, click
.
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To remove it, click
.
Edit a reply template
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Find the template you want to edit.
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Click the Edit
icon.
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Update the template.
For information on the fields in the template, read the section about creating a template.
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When you're finished, either save the new template or delete it:
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To confirm the new template, click
.
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To remove it, click
.
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Delete a reply template
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Find the template you want to delete.
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Click
.